Frequently Asked Questions
Find answers to the most common questions about Tranqui.
What is Tranqui?
Tranqui is a mobile app designed to help you manage stress, understand your emotions, and improve your emotional well-being. We offer guided exercises, mindfulness techniques, and personalized tracking that adapts to your needs.
Where can I download Tranqui?
Tranqui is now available on the App Store for iOS. You can download it here. It's coming soon to Google Play.
What platforms will it be available on?
Tranqui is available for iOS on the App Store. We're exploring an Android version for the future.
How much does the app cost?
Tranqui is free to download from the App Store. Full access is an auto-renewing subscription, billed by Apple. New subscribers may be offered a 3-day free trial, and the trial turns into a paid subscription automatically unless you cancel it at least 24 hours before it ends. Prices depend on the plan and on your country, so Apple shows you the exact price, the billing period, and the renewal terms on the purchase screen before you confirm. You cancel through your Apple ID subscription settings, any time. Our Terms and Conditions set all of this out in full.
Does Tranqui replace therapy or medical treatment?
No. Tranqui is not a medical or therapy service. It's a complementary well-being tool designed to help you manage stress and better understand your emotions. If you're experiencing a mental health crisis or need medical care, please seek immediate professional help.
How does personalization work?
When you sign up for Tranqui, we'll ask a few questions about your goals, preferences, and current situation. Based on that information and how you use the app, we'll personalize exercises and recommendations to better fit your needs.
What personal data does Tranqui collect?
More than a paragraph can honestly summarize, which is why our Privacy Policy opens with a table: Section 2 lists every category we collect, why, who receives it, whether it is sold or shared, and how long we keep it. The headlines: your email and name; the answers you give when you set up your account; and what you write in Tranqui — your moods, emotions, and reflections — which are never sold and never shared with anyone but our database provider. Separately, device identifiers, your IP address, and install, open, session and purchase events do go to our advertising partners Meta, TikTok, Google and AppsFlyer, so we can tell which ads work. You can opt out of that at any time.
Can I use Tranqui without an internet connection?
Some Tranqui features may work offline, but you'll need an internet connection to download new content, sync your data, and access all the app's features.
How old do I have to be to use Tranqui?
You must be 18 or older to create an account. Tranqui is for adults, and we do not knowingly collect information from anyone under 18 — if we learn that an account belongs to someone younger, we close it and delete its contents. Our Privacy Policy explains how we handle this.
How can I contact the Tranqui team?
Email is the route that reaches a person: tranqui@apptranqui.com for support and general questions, privacidad@apptranqui.com for privacy and data requests, and legal@apptranqui.com for legal notices. Our contact page lists them all. We'd love to hear from you.