Privacy Policy

Tranqui ("Tranqui", "we", "our", or "the App") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information when you use our mobile application, website, and related services (collectively, the "Services").

By using Tranqui, you agree to the practices described in this Policy.

1. Who we are

2. Scope and legal compliance

This Policy applies to all users of Tranqui, including those located in Latin America and the United States.

Tranqui complies with the principles and obligations of applicable data protection laws, including, among others:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Lei Geral de Proteção de Dados (LGPD – Brazil)
• Personal data protection laws of LATAM countries
• International principles of privacy and information security

3. Information we collect

3.1 Information you provide directly

When you use Tranqui, you may provide us with:

• Name and email address
• Registration information (email, password, or Apple/Google credentials)
• User preferences
• Personal reflections, emotions, moods, and written responses within the app
• Communications with support
• Information related to your subscription (payment is managed by Apple)

3.2 Information collected automatically

• IP address
• Device type, operating system, and app version
• Usage, interaction, and performance data
• Technical and analytical identifiers
• Cookie data or similar technologies (where applicable)

3.3 Third-party information

We may receive limited information from:

• Authentication providers (Apple, Google)
• Apple App Store (subscription status, not full payment data)
• Analytics and technology providers

4. Use of artificial intelligence

Tranqui uses artificial intelligence exclusively to generate content within the app (such as texts, suggestions, and educational material).

• AI does not process or interact with users' entries, reflections, or personal data
• Tranqui does not train its own or third-party models with users' personal data
• We do not use data for advertising or to sell information

The use of AI has the sole purpose of improving the quality of the content offered in the app.

5. How we use your information

We use your personal data to:

• Provide and operate Tranqui
• Personalize the experience and content
• Generate responses and reflections through AI
• Manage accounts and authentication
• Manage subscriptions
• Provide support and respond to inquiries
• Analyze and improve the app's performance
• Comply with legal and security obligations

6. Legal bases for processing

We process your personal data in accordance with the following legal bases, as applicable:

• Your consent
• Performance of the contract (use of the app)
• Compliance with legal obligations
• Legitimate interests (service improvement, security, internal analysis)

7. Subscriptions and payments

Tranqui offers a paid subscription managed exclusively through the Apple App Store.

• Tranqui does not store or process complete payment data
• Apple manages financial information in accordance with its own privacy policies
• You can review Apple's policy on its official platforms

8. Sharing of information

We do not sell personal data.

We may share information only with:

• Supabase (infrastructure, database, and authentication)
• Analytics and monitoring providers
• Legal authorities when required by law
• In corporate processes (mergers, acquisitions), with corresponding legal safeguards

All providers act as data processors and are required to protect the information.

9. International data transfers

Your data may be processed on servers located outside your country. Tranqui implements appropriate technical and contractual measures to ensure a level of protection consistent with applicable legislation.

10. Data retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes described in this Policy
• Comply with legal obligations
• Resolve disputes
• Ensure the security of the service

You may request the deletion of your account and data at any time.

11. Minimum age and minors

Tranqui is designed for a general audience, but it is not directed at children under 13.

In some LATAM countries, processing minors' data may require parental consent. Tranqui does not knowingly collect data from minors and reserves the right to remove accounts that do not meet this requirement.

12. User rights

Depending on your jurisdiction, you have the right to:

• Access your personal data
• Rectify incorrect information
• Request the deletion of your data
• Restrict or object to processing
• Withdraw your consent
• Request data portability

California users

You have additional rights under CCPA/CPRA, including the right to know, delete, and not share personal data.

13. Security

We implement technical, administrative, and organizational measures to protect your information. However, no system is completely secure and we cannot guarantee absolute security.

14. Changes to this Policy

We may update this Policy from time to time. We will publish the updated version and modify the effective date. Continued use of Tranqui implies acceptance of the changes.

15. Contact